Integrated Solutions

The Vision Quest Global Enterprise Management System

The Vision Quest Global Enterprise Management System is a browser-based ASP.NET application and process integration framework. At its core is the creation of a comprehensive Data Aggregation Center and the centralization of data and process workflows that are implemented across the global enterprise. The platform framework is generally grouped into six distinct segments with a configuration based on the silos of today's typical business organizational structure; however, the framework can be configured to meet any organizational structure. Following is a brief description of each segment.

IT Central (ITC)

IT Central enables members of the IT team the ability to manage a significant number of day-to-day tasks from a central location including:



Role-based access to IT Central tools and processes.
Assign and manage projects and tasks, manage the ordering of parts, management of IT documentation, note keeping, and many other functions that help keep the IT department organized.
Active Directory integration allowing administrators and designated users the ability to create network users and manage network users’ Active Directory attributes such as Passwords, Organizational Units, Permissions and Groups.
Integrated, full-feature Help Desk system including the ability to customize assignment of areas of technical responsibility, custom ticket questions, and email support.
May be integrated with Microsoft Exchange Server and/or Alt-N MDaemon Email Server to enable the creation and management of users’ email accounts, security, and usage policies.
May be integrated with Microsoft SysInternals BgInfo and/or System Center for desktop support, management, and reporting.
IT Central also incorporate a general user interface allowing all network users the ability to manage their network profile, passwords, emergency contact data and, creation of Help Desk requests.

Administration Data System (ADS)

The Administration Data System provides the foundation for secure access to employee data and its primary role is to ensure accurate employee data is entered and maintained in Active Directory. The Administration Data System is used to create new network user accounts and generates all unique Employee IDs. Key features include:



Role-based access to the Administration Data System tools and processes.
Assignment and management of projects and tasks, note keeping, and many other functions that help keep the Administration department organized.
Integration with IT Central and Active Directory allows Admin/HR/Personnel designated users the ability to create network users and manage network users’ Active Directory attributes such as Job Title, Department, Manager and other basic profile data. (Organizational Units, Permissions and Groups are managed through an integrated workflow from the Administration Data System to IT Central ensuring network security is managed by IT administrators.)
May be integrated with Microsoft Exchange Server and/or Alt-N MDaemon Email Server to enable the creation of email accounts upon creation of new network users.
Integrated on-boarding and exit process that tracks assigned assets.
Integrating process to track and maintain training records for all personnel.
Integrated process to track and maintain employee performance reviews.
Integrated time-off/vacation request process.

Service Data System (SDS)

The Service Data System provides the Customer/Member/Client Services team tools and resources to facilitate management of customer data, reference historical data, create and maintain a knowledgebase of useful information, facilitate day-to-day task management, and generate report information of customer data. The primary function of the Service Data System is achieved when it is integrated with your organization’s primary Customer/Contact Management System. Key features include:



Role-based access to the Service Data System tools and processes.
Assignment and management of processes and tasks, note keeping, and many other functions that help keep the Customer/Member/Client Services team organized.
Integrated Knowledge Base
Integration with current Customer Relationship Management Systems such as Microsoft Dynamics, GoldMine, Act!, Sage CRM, and other CRM systems for data retrieval and reporting
Integration with legacy Customer Relationship Management Systems such as Microsoft Dynamics, GoldMine, Act!, Sage CRM, and other CRM systems for data retrieval and reporting
Integration with Telephony Data Systems such as ShoreTel Connect, Cisco Call Manager, and other telephony systems for call handling and call management reporting
Integration with your organization’s Public website for customer queries and customer feedback management
 

Communications Data System (CDS)

The Communications Data System provides the Communications/Sales/Marketing team tools and resources to facilitate management of customer data, reference historical data, create and maintain a knowledgebase of useful information, facilitate day-to-day task management, and generate report information of customer data. The primary function of the Service Data System is achieved when it is integrated with your organization’s primary Sales Force Automation (SFA)/Customer Relationship Management System (CRM). Key features include:



Role-based access to the Service Communications System tools and processes.
Assignment and management of processes and tasks, note keeping, and many other functions that help keep the Communications/Sales/Marketing team organized.
Integrated Knowledge Base Integration with current SFA/CRM Systems such as Microsoft Dynamics, GoldMine, Act!, Sage CRM, and other CRM systems for data retrieval and reporting
Integration with legacy SFA/CRM such as Microsoft Dynamics, GoldMine, Act!, Sage CRM, and other CRM systems for data retrieval and reporting
Integration with your organization’s Public website for leads generation management and customer feedback management

Finance Data System (FDS)

The system provides the Finance team tools and resources to facilitate management of financial data, reference historical data, create and maintain a knowledgebase of useful information, facilitate day-to-day task management, and generate report information of finance and customer data. Key features include:



Role-based access to the Finance Data System tools and processes.
Assignment and management of processes and tasks, note keeping, and many other functions that help keep the Finance team organized
Integrated Knowledge Base
Integration with current Finance Data System such as Microsoft Dynamics, MAS 200, QuickBooks, and other systems for data retrieval and reporting
Integration with legacy Finance Data System such as Microsoft Dynamics, MAS 200, QuickBooks, and other systems for data retrieval and reporting

Management Information System (MIS)

The Management Information System is a comprehensive data aggregation reporting system which has the capability of generating report data from MSSQL, Oracle, MySql, Flat File, and other data systems used at by your organization. MIS is the core reporting center for Management and Senior Management. The MIS System does not provide any data entry capability other than data that is used as query variables when generating reports. Key features include: 



Role-based access to the Management Information System tools and processes
Dashboards customized to the needs and requirements of management
Integrated reporting from IT Central (ITC), Administration Data System (ADS), Service Data System (SDS), Communications Data System (CDS), and Finance Data System (FDS)
Integrated reporting from any specified data systems used by your organization

With experience in software development, implementation, quality system design and software support since 1994, Vision Quest’s services are built on a deep understanding of all business and functional requirements and the nuances of business process workflows. Vision Quest can help your organization achieve Global Enterprise Management through Global Enterprise Application Integration.